ebrahim alikhangorgani; hasanali aghajani; marzieh gorjiposhti; ghorbanali aghaahmadi
Abstract
Cultural intelligence is one of the capabilities available in the organization that managers can use in various situations. Cultural intelligence can be an important factor in improving the quality of services provided to clients and their satisfaction. The main purpose of this study is to explain the ...
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Cultural intelligence is one of the capabilities available in the organization that managers can use in various situations. Cultural intelligence can be an important factor in improving the quality of services provided to clients and their satisfaction. The main purpose of this study is to explain the interactive relationships of the dimensions of cultural intelligence of managers in the municipalities of northern provinces. This study aims to review the literature on cultural intelligence, identify the basic indicators of cultural intelligence using the Delphi method, and using the fuzzy Demetel method, to provide a systematic model for modeling and the impact of components. The results of the study indicate that the dimensions of cultural intelligence are: behavioral intelligence, cognitive intelligence, religious cultural intelligence, organizational identity intelligence, motivational intelligence, social capital, behavioral intelligence. Organizational identity intelligence and behavioral intelligence are the most effective components and cognitive, motivational intelligence and social capital are the most effective components. In the end, it is suggested that in order to improve the status of cultural intelligence, while paying attention to all variables, it is necessary to pay more attention to the variable of religious cultural intelligence..